Disclaimer

What We Do Not Treat 

1. Severe or Life-Threatening Emergencies

Chest Pain, Heart attacks, strokes, severe trauma, severe allergic reactions (anaphylaxis), and other life-threatening or potentially life-threatening emergencies require immediate, in-person care in a hospital or emergency setting.

2. Serious Mental Health Crises

Acute psychosis, suicidal thoughts, or violent behavior may require immediate intervention that is best managed in a hospital or inpatient setting. While telehealth can be helpful for ongoing therapy, crises require more intensive, in-person care; furthermore, this platform does not offer these services.

3. Severe, Uncontrolled Pain

Conditions causing intense pain (e.g., broken bones, acute or chronic back pain, severe or acute abdominal pain) often require physical examination and, in some cases, immediate in-person treatment or imaging to rule out serious conditions; other factors may include the need for pain management which sometimes require routine follow up by an orthopedic or pain management specialist.

4. Conditions Requiring Physical Examination

Some medical conditions, such as skin infections, nonspecific and acute rashes, or acute musculoskeletal injuries may be difficult to properly diagnose or treat via telehealth without direct physical contact.

5. Pediatric Emergencies or Complex Pediatric Care

While many routine pediatric consultations can be handled via telehealth, newborns or infants with serious issues, such as fever, breathing difficulties, or abnormal development, should be evaluated in person for proper diagnosis and care. Children under the age of 13 will not be seen via our services.

6. Severe Respiratory Distress or Difficulty Breathing

Conditions such as severe asthma attacks, pneumonia, acute COPD flare-ups, or acute shortness of breath may require in-person evaluation to assess oxygen levels, perform tests, and provide immediate treatment.

7. Conditions Requiring Surgery or Invasive Procedures

Any condition requiring surgical intervention, biopsy, or other invasive procedures (e.g., lacerations requiring stitches, appendicitis, or complicated infections) cannot be treated via telehealth.

8. Severe Eye Conditions or Vision Loss

Vision loss, sudden eye injury, or conditions like retinal detachment, glaucoma, or severe eye infections require a direct, hands-on eye examination and often advanced diagnostic equipment.

9. Chronic Conditions Needing In-Person Monitoring or Tests

While telehealth is useful for managing many chronic conditions like hypertension or diabetes, certain patients may need blood pressure monitoring, blood tests, or physical assessments that can't be performed remotely.

10. Pregnancy Complications

Pregnant patients with complications like heavy bleeding, severe abdominal pain, pre-eclampsia, or labor-related symptoms should seek in-person evaluation immediately for appropriate care.

*See our terms of use and privacy policy for other information regarding the use of our services.